الوصف الوظيفي
PCC is looking for a passionate "Customer Service representative" for Jubail Office. The Customer Service Representative (CSR) will act as a critical liaison between the customer, sales, and operations teams. CSR will receive and process routine customer orders, inquiries, and/or customer issues related to orders.Confer with customers by phone, mail or in person in order to provide accurate information on products and services, to take orders or register/cancel accounts, or to obtain details of complaints.Keep records of customer interactions / transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Run and maintain customized reports and share data with sales team and customers.Provide pricing, inventory availability and production schedule information to customers.Track order activity and alert appropriate staff of any potential delivery problems.Partner with sales and operation team to resolve routine customer issues.Support sales and marketing strategies outlined by the sales Managers and facilitate joint marketing calls where applicable.Track warehouse inventories and update customers on order status.Quickly and effectively report all related updates to the customer orders and production issues, maintaining clear communication among all related stakeholders.Manage Company Social media accounts thru posting the business major events and activities and any other appropriate news targeting the required sectors.Follow any other job-related instructions and perform other job-related duties as requested by higher management & supervisors.
