Customer Service Officer

Key Responsibilities

Customer Interaction

• Respond to customer inquiries via phone, email, or in-person promptly and

professionally.

• Provide accurate information about the company properties, services, and

policies.

• Handle complaints, concerns, and feedback, escalating complex issues to

the Customer Service Manager when necessary.

Problem Resolution

• Investigate and resolve customer complaints to ensure satisfaction while

adhering to company policies.

• Coordinate with relevant departments to address and resolve tenant or client

issues.

• Follow up with customers to ensure their concerns have been fully resolved

Documentation and Reporting

• Maintain detailed records of customer interactions, including inquiries,

complaints, and resolutions.

• Prepare periodic reports on customer service metrics and trends for

management review.

• Identify recurring issues and recommend improvements to enhance the

customer experience.

Process Improvement

• Assist in developing and updating customer service procedures to improve

efficiency and service quality.

• Participate in team meetings to share feedback and insights for enhancing

operations.

Relationship Management

• Build and maintain positive relationships with clients and tenants to promote

loyalty and retention.

• Support marketing efforts by providing excellent service that enhances the

company’s reputation.