Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual, retail office and network targets and Commercial objectives.
Job Outline:
- Manage allocation of resource within the retail office. Work with the Sales Manager and CSSM to forecast resource requirements and ensure that recruitment campaigns are carried out to ensure that sufficient resources are in place to achieve retail office customer service, sales and quality targets.
- Analyse service level and revenue data to determine operational trends and provide solutions to increase sales, service and quality. Regularly communicate with Emirates network of contact centres and retail offices to share knowledge, ideas and best practise.
- Implement and maintain retail office standards such as furniture, brochure displays and queuing, reservations and telephony systems.