We are looking for a proactive and detail-oriented Customer Experience and Operations Manager to lead and support customer experience and operations within the Commercial & Products department at MDLBEAST. In this role, you will manage the call center team, handle complaints, and provide on-ground support during music events. You will also oversee operational tasks related to Purchase Orders, budget monitoring, and governance within the commercial department to ensure exceptional customer service standards.
To be considered for the Customer Experience & Operations Manager role at MDLBEAST in the Commercial & Products department, candidates must meet the following criteria: