Customer Engagement & Presales ( Seidor One- KSA)

KEY RESPONSIBILITIES: 

• Operate as the lead point of contact for all matters specific to your customers. 

• Build and maintain strong, long-lasting customer relationships. 

• Oversee customer account management, including negotiating contracts and agreements. 

• Adopt a technical understanding of the customers’ system and requirements. 

• Scope new requirements that the customer may have and propose the correct solution to resolve customer issues. 

• Act as the escalation point for the support desk. 

• Conduct regular face-to-face meetings with the customers. 

• Promote new versions and new software that is available. 

• Review customers’ existing systems to determine if things can be done better. 

• Quote customers for new work. 

• Documenting required issues for the project team to fix. 

• Technical scripting of customer requirements. 

• Deal with customers in crisis, if the customer is down or has critical issues; coordinate the efforts to get them back up and running. 

• Assist with outstanding debtors, removing barriers to payment. 

• Ability to perform and deliver against individual sales targets.