Bayt.com
https://bayt.page.link/vLvzg31aYYW9TtFR6
أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي

  • Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps).
  • Provide helpful and relevant information to ensure a positive customer experience.
  • Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements.
  • Demonstrate in-depth knowledge of products or services to confidently address customer queries.
  • Resolve customer complaints and issues promptly, ensuring customer satisfaction.
  • Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty.
  • Leverage customer service skills to maximize the value of each customer interaction.
  • Apply all acquired skills from company trainings
  • Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation.
  • Escalate unresolved issues or concerns to the Team Leader for resolution.
  • Ensure the confidentiality of client and customer data.
  • Follow company policies and procedures diligently.
  • Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting.
  • Actively participate in individual and team training or meetings to maintain up-to-date knowledge.
  • Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours.
  • Perform any additional duties assigned, in alignment with the role’s scope.
التقديم على موقع الشركة أرسل إلى صديق إتمام الإستبيان
لقد تجاوزت الحد الأقصى لعدد التنبيهات الوظيفية المسموح بإضافتها والذي يبلغ 15. يرجى حذف إحدى التنبيهات الوظيفية الحالية لإضافة تنبيه جديد
إدارة
تم إنشاء تنبيه للوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.
إدارة
تم إلغاء تفعيل تنبيه الوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.
إدارة