customers at the beginning of each month
● Negotiating payment plans with customers and setting payment terms and condition accordingly
● Maintaining debt records, conducting regular analysis of the credit-control system and
implementing changes as needed to reduce bad debts.
● Analyzing and monitoring all assigned aged debtors in order to reduce outstanding debt and
ensuring prompt action is taken for non-payment or continued late payment
● Overseeing and initiating collection calls with concerned parties and account holders in order to
resolve all outstanding customers debts / billing issues on these complex accounts
● Performing customer accounts reconciliation on a monthly basis and sharing outstanding
balance with customers where required
● Recording all debtors’ communications, payment plans, disputes on OnGuard and ensuring
dashboards and tracker sheets are updated on daily basis
● Following up on overdue invoices and payments and implementing company collections
procedures as necessary
● Reporting outstanding debt accounts and payment issues to management on a weekly basis
● Reviewing credit notes or additional billings and negotiating payment plans with debtors where
required.
● Managing the service suspension process for the recovery of debt, actively chasing aged debt
and taking the lead in reviewing debtor key accounts
● Preparing proposals for delinquency accounts where legal action may be required, and reporting
account disputes for Finance management to advise on appropriate actions.
● Providing continuous coaching and support to the credit control teams to achieve departmental
goals and collection targets
● Supporting the team by training new joiners on collection systems (OnGuard), processes and
procedures.