Credit & Collection Manager

Who Are We❓

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

We are seeking a highly skilled Credit & Collection Manager to oversee the company’s credit policies and collection processes. The ideal candidate will be responsible for assessing credit risk, managing accounts receivable, and ensuring timely collection of outstanding debts while maintaining strong relationships with clients. This role requires strategic thinking, strong analytical skills, and excellent communication abilities.

What Will You Do❓

Credit Management:

• Develop and implement credit policies and procedures to minimize risk and optimize cash flow.
• Evaluate the creditworthiness of new and existing clients through financial analysis, credit scoring, and risk assessment.
• Set appropriate credit limits and payment terms for customers.
• Approve or escalate credit requests based on company policies and risk levels.
• Monitor and report on the overall health of the company’s credit portfolio.

Collections & Accounts Receivable:

• Oversee the collections process to ensure timely payments and reduce outstanding debts.
• Develop strategies to minimize bad debts and improve collection efficiency.
• Negotiate payment terms and settlements with clients when necessary.
• Collaborate with the sales and finance teams to resolve billing disputes and client concerns.
• Prepare regular reports on aging receivables, collection performance, and delinquency trends.

Compliance & Reporting:

• Ensure compliance with internal policies, financial regulations, and legal requirements.
• Maintain accurate records of all credit and collection activities.
• Provide regular updates and reports to senior management on credit risk and collection performance.
• Work closely with auditors and legal teams when necessary.

Team Leadership & Collaboration:

• Lead and mentor the credit and collections team, providing guidance and training as needed.
• Work closely with the finance, sales, and customer service teams to align credit and collection strategies with business objectives.
• Foster strong relationships with customers to facilitate smooth payment processes and dispute resolution.

What Are We Looking For❓

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field .
• Minimum of 5-7 years of experience in credit and collections, with at least 3 years in a managerial role.
• Strong understanding of credit risk assessment, financial analysis, and accounts receivable management.
• Experience with credit risk software, and MS Excel.
• Excellent negotiation, interpersonal, and written/verbal communication skills.
• Strong analytical and problem-solving skills to manage complex credit and collection issues.
• High level of accuracy in assessing creditworthiness and tracking receivables.
• Familiarity with debt collection laws and regulations.

What We Offer You❗

We believe you will love working at Foodics!

• • We offer highly competitive compensation packages, including bonuses and the potential for shares.
  • We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
  • Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
  • We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.