Position: CONTACT CENTER & MARKETING MANAGER (RAILWAY PROJECT)
Location: Jeddah, Saudi Arabia
Role Overview:
We seek a seasoned professional to lead marketing and contact center operations for a high-profile transportation project. The role involves overseeing a 30-person contact center team, managing marketing campaigns, including social media, and establishing strategic partnerships to drive customer growth and revenue.
Responsibilities:
1. Strategy & Planning: Develop and execute the annual Marketing & Business Development Action Plan to increase ridership and revenue.
2. Market Research: Oversee market research initiatives, working with external providers to understand customer needs.
3. Relationship Building: Build partnerships with government and private entities to promote the service as a preferred travel option.
4. Contact Center Leadership: Manage a 30-person team, ensuring efficient customer service and high satisfaction levels.
5. Marketing & Social Media: Lead marketing and social media campaigns to expand customer base, aligning with broader brand strategies.
6. Product & Offer Development: Create offers for targeted segments like educational institutions and corporate clients.
Qualifications:
> Education: Bachelor’s or Master’s in Business, Marketing, or related field.
> Experience: 5+ years in relevant roles, including team leadership in contact center operations, preferably in transportation.
> Skills: Strong communication in English and Arabic, team leadership, full computer proficiency, and experience with social media.