https://bayt.page.link/v1TUmrkCw1dqRip19

Contact Center Agent

اليوم 2025/01/19

دوام كامل

50-99 موظف · الاستعانة بالمصادر الخارجية لخدمة العملاء

أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي

Carry out relevant duties of managing incoming and outgoing calls as per the assigned schedule.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Explain all the essential details of the organization's products and services to captivate the customer's attention.
Develop long-term contacts through qualitative telephonic discussions and conversations.
Maintain necessary call log details using the latest technology available in the company's cloud or digital database.
Enhance customer satisfaction by reducing call waiting and offering a delightful telephonic conversation.

Prior exposure to working in a call center or customer service support profile.
Adept in handling different functions of the telephone along with fluent spoken skills.
Showing high efficiency along with handling several tasks in the daily routine.
Proficient in using modern communication tools and software for facilitating formal routine processes.
Polished convincing and negotiations skills.
Ready to adapt and elevate existing skills based on improvement feedback.