Concierge Manager - Front Office - Jumeirah Jabal Omar Hotel

About Jumeirah & the Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job

An opportunity has arisen for a Concierge Manager for Front Office Department to join Jumeirah Group. 

The main duties and responsibilities of this role:

• Ensure that all guests are given a friendly, courteous, informative and efficient service upon their arrival to support the achievement of maximum guest satisfaction 
• Check regularly the general cleanliness of the lobby and entrance area, assess the functionality of all concierge equipment and ensure no vehicles are parked in front of the hotel without approval.
• Handle and addresses guest's complaints and requests, and takes action to ensure delivery of consistent customer experience and satisfaction
• Organize and supervise the day-to-day operations of the Concierge to ensure that all work is carried out in an efficient manner that is consistent with operating policies and procedures and delivers service excellent and provide on-the-job training and constructive feedback to subordinates to support their overall development. 

About You

The ideal candidate for this position will have the following experience and qualifications:

Essential

• At least 6 years’ experience in a 5 Star Hotel, in a Concierge role.
• Middle East experience

Desired:

• Preferred to be experienced in the KSA Saudi Market.
• University Degree or equivalent, preferably in Hospitality. 

About the Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.