الوصف الوظيفي
Company DescriptionSofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian WarmthThe Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitalityis a work of heart,Join us and become a Heartist®.Job DescriptionTo provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.KEY ROLES & RESPONSIBILITIESAssist guests with all inquiries, both hotel and non-hotel relatedConduct and attend effective shift briefings to ensure hotel activities and operational requirements are knownMaintain good relationship with Airport ConciergeMaintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to dateMaintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special eventsMaintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standardsConsult Log Book for information/requests left by outgoing shiftManage incoming guest mail, messages, facsimiles and special deliveriesManage all transportation requestsManage outgoing guest mail, courier services and parcel postage as requested by guestsMaintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followedReceive telephone calls and take messages for guests who are outConducts all of the above in accordance with the hotel’s policy, while adhering to Sofitel Behavioural StandardsQualificationsGood English language verbal communication skills Ability to work cohesively with co-workers and managers as part of a teamAbility to be attentive to guest needs, remaining calm and courteous at all timesAbility to promote positive relations with hotel residents and patronsAbility to exercise good judgment with difficult guestsUnderstanding and ability to work in a multi-cultural environmentQUALIFICATIONSSecondary/High School education EXPERIENCEMinimum two years ‘experience as a Concierge or in a related positionAdditional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
