Collector

Key Responsibilities:

• Contact clients via phone, email, or mail to collect overdue payments on accounts.
• Negotiate payment plans and terms with clients to resolve outstanding balances.
• Review and assess clients' financial situations to determine appropriate collection strategies.
• Maintain accurate records of all collection activities and client communications in our database.
• Collaborate with the finance team to monitor account status and report on collection progress.
• Handle customer inquiries and resolve any issues related to billing or payments.
• Follow up on payment agreements and ensure compliance with agreed-upon terms.
• Prepare and submit reports on collection activities, account status, and trends.
• Ensure adherence to company policies and legal regulations related to debt collection.

Qualifications:

• High school diploma or equivalent; associate’s degree in finance, business, or a related field is preferred.
• Proven experience in a collections role, preferably within the finance or banking industry.
• Strong understanding of credit and collection processes.
• Excellent communication and negotiation skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with collection software.
• Strong organizational skills and attention to detail.
• Ability to work independently as well as part of a team.

Preferred Skills:

• Knowledge of legal regulations and compliance related to debt collection.
• Communcation skills