Collection Supervisor

Key Responsibilities

Collections Management

• Oversee daily collection activities to ensure targets are met.
• Develop and implement strategies to reduce outstanding receivables and bad

debts.

• Monitor accounts receivable aging reports and prioritize collection efforts accordingly.
• Coordinate with the leasing and property management teams to address tenant payment issues.

Team Leadership

• Manage, mentor, and train the collections team to enhance performance and

efficiency.

• Assign tasks and monitor team members' progress and adherence to policies.
• Conduct regular team meetings to discuss challenges, updates, and

strategies.

Client and Tenant Relations

• Maintain open communication channels with clients and tenants regarding payment inquiries and disputes.
• Negotiate payment plans or settlements in line with company policies.
• Handle escalated cases professionally to preserve business relationships.

Reporting and Analysis

• Prepare and present regular reports on collection activities, outstanding debts,

and recovery rates.

• Analyze data to identify trends, risks, and areas for improvement.
• Recommend policy changes or process enhancements based on analysis.

Compliance and Documentation

• Ensure all collection activities comply with legal requirements and company policies.
• Keep accurate records of all communications and transactions with clients

and tenants.

• Collaborate with the legal department on accounts requiring legal intervention.

Financial Coordination

• Work closely with the finance team to reconcile accounts and update financial records.
• Assist in budgeting forecasts by providing insights on expected receivables.

Key Competencies

• Analytical Thinking: Ability to assess complex information and develop

effective solutions.

• Ethical Conduct: Maintain integrity and confidentiality in handling sensitive

financial information.

• Customer Service Orientation: Prioritize client satisfaction while achieving

collection goals.

• Problem-Solving: Proactively address challenges and obstacles in the

collection process.

• Time Management: Efficiently manage workload and meet deadlines.

Working Conditions

1. Office-based role with occasional meetings outside the office.
2. May require handling high-pressure situations and tight deadlines.
3. Standard working hours with potential need for flexibility during peak periods