Collection Specialist

Roles & Responsibilities 

• Manage and oversee all activities related to client payment collections. This position requires a diligent and detail-oriented individual who can effectively ensure that payments are collected in a timely and accurate manner, contributing to the smooth financial operations of the organization
• Proactively manage cash and credit collections: Request, track, and ensure timely receipt of payments from Logistics customers.
• Troubleshoot customer-related issues: Identify and resolve problems with customer orders, accounts, and other related matters to ensure a seamless experience.
• Support sales operations: Assist sales teams by preparing accurate and competitive client quotations.
• Generate and maintain documentation: Produce and organize reports, documents, and other materials as required by the Sales Support and Collection Manager, ensuring accuracy and timeliness.
• Follow up on outstanding payments: Continuously monitor and follow up on overdue payments, maintaining regular communication with customers to secure collections.
• Coordinate with internal teams: Collaborate with sales, finance, and customer service teams to resolve issues and improve processes related to collections and customer accounts.
• Provide feedback for process improvement: Identify areas for enhancement in the collections and sales support processes, offering suggestions to improve efficiency and effectiveness.
• Review timely billing as per the credit note agreement
• Adopt and apply new professional strategies and policies within the area of responsibility in accordance with management directions