With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
The role of a Customer Success Cloud Solution Architect (CSA) involves driving customer cloud adoption across multiple Enterprise companies in the market. The Cloud Solution Architect is responsible for matching customer needs with appropriate Microsoft resources and repeatable IP to help customers achieve their desired business outcomes. This includes mapping customer business processes and needs to Microsoft 365 Modern Work solutions and capabilities, embracing a challenger mindset to create demand for M365 Modern Work solutions enablement and deployment, and getting customers ready for AI leading to M365 Copilot deployment.
The Cloud Solution Architect role requires understanding the critical levers that impact the achievement of targets and business objectives, planning ahead to overcome associated constraints or risks, and continuously building capabilities to meet Microsoft and customer priorities as well as personal career development needs.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.