- Execute and manage sales strategy to drive revenue growth to the
current clients base and new potential ones.
- Manage the relationship with different brands and agencies.
- Maintain and improve excellent relationship with clients.
- Manage, supervise and monitor Customer Relationship Management
(CRM).
- Responsible for internal communication of the clients briefing
with different internal stakeholders and maintaining its quality to reach the
best campaign results and performance.
- Monitor and improve client satisfaction.
- Develop and manage company's proposition in the market in terms
of campaigns, participation in the different events and exhibitions, promoting
services.
- Keep a sharp eye on open clients’ cases and step in directly when
they reach critical levels.
- Provide periodic assessment for clients’ portfolios.
- Build a pipeline of future work and ensure that the company’s
existing client revenue target is achieved and pitch new potential ones.
- Negotiate beneficial and competitive rate cards and contracts
with PMO teams.
- Drive client service excellence and a culture of delighting
clients
- Performs other related duties as assigned.
- Bachelor’s
degree in Business Administration, Marketing or a related field.
- 4+
years of experience in customer support and account management, 2 years out of
them in a supervising position.
- 2+
years of experience of P&L management.
- Proactive
and driven, pushing projects to completion and respond agilely to changing
customer demands.
- Driven
by sales.
- Excel
at decision-making and project management.
- Skilled
at data analysis, synthesizing market research, internal and external feedback,
and sales statistics to determine how to improve customer satisfaction.
- Proven
problem solving and analytical skills.
- Outstanding
organizational skills.
- Proven
experience working on Customer Relationship Management software and
establishing it.