Car Rental Agent

Job Description

• Greet clients as they arrive, answering the telephone, handling client questions or

complaints.

• Meet all sales and service standards.
• Prepare the rental agreement while advising on vehicles and optional extras to the

customer according to their needs.

• Assisting customers by finding out their needs then providing quotes and booking

reservations both at the counter and over the phone.

• Communicate detailed contracts, rental policies, and procedures.
• Creating and managing corporate accounts leads.
• Actively managed vehicle maintenance, inventory, cash sheets, and daily business

reports.

• Processing payments in connection with credit cards using the computer system.
• Process the balance of daily transactions and prepare bank deposits.
• Receive the vehicle and check tires accessories among others and proceed to

process a complaint about damages.

• Respond to phone calls and referred to different places.
• Update inventory of vehicles that are in use or in maintenance.
• Act as liaison between branch and maintenance team for rental vehicles.
• Interaction with customers upholding company standards and positive reputation.
• Associate with customers about car rental availability and cost of vehicles.
• Daily Check Vehicle & Branch to ensure readiness of operations.
• Report on all complaints and incidents to ensure that a corrective action is taken.
• Maintain company image, customer & branding to secure reputation.
• Manage the assigned branch daily operations to ensure that it is running

professionally.

• Increase the efficiency of cars & drivers to maximize utilization.
• Showing customers to their vehicles to point out damage to the vehicle before

renting.

• Checking mileage and inspecting for damage when vehicles are returned.
• Provide ongoing service and sales support.
• Qualify customers to rent vehicles & help customers to choose a suitable car to

rent.

• Handle payments, rental insurance, and gas fill-ups.
• Assist customers with their vehicle rental to ensure a positive customer experience.
• Responsible for ensuring the cars are clean, full of gas, and ready for the next client.
• Provide information about rental items, such as availability, operation, or

description.

• Reserve items for requested times and keep records of items rented.
• Keep records of transactions, and of the number of customers entering the

showroom.

• Follow up with customers to return cars on time and call the customer

before the agreed period to ask them to return the car and if need an extension to