Implement all instructions & directives coming from Regional Manager / Asst. Manager and ensure that all staff follows.
Follow the instructions from immediate superior; Supervisor / Senior Supervisor / Asst. Manager & Regional Manager.
Supervise and participate in the daily movement.
Always enhance the company image by giving above-standard quality of service to all our valued customers.
Must always apply and practice the Service Level Agreement and Meet Greet Standard.
To supervise and must check the Service Level Agreement implementation in all areas of responsibility.
Ensure submittal of Lounge Daily Reports on time i.e. Daily Store Items Inventory, Equipment Inventory, Chemical Inventory and Shift Handover Report etc. on time to Admin Office.
Ensure high quality of food and service for Lounges and Delayed Flight (as applicable).
To supervise and render service to Delayed Flight Service whenever it is possible (as applicable).
To cover staff shortage whenever it is required and supervise the Waiter, Buffet man and Public Attendant
Participate in maximizing profitability of the department and achieve the set target plan.
Monitor the lounge store items requisition as required.
Monitor and check non-moving goods and report to immediate Superior / Department Head.
Always ensure on time Lounge Food Service.
Always ensure on time Delayed Flight Service.
Must assist Receptionist, Demi Chef de Partie, Concierge, Waiter and Public Attendant whenever it is required.
To direct communicate to concern superior whenever it is required.
Ensure cleaning / washing of all used equipment’s with proper safekeeping procedure.
Must acknowledge all lounge newly ordered equipment’s.
Attend morning briefing with the Supervisor together with all lounge staff.
To act and perform any other related duties assigned by Regional Manager.
To ensure that the Barista Corner is well equipped with the stocks according to SLA
To ensure that the Coffee machine is in good condition
To ensure that all the Coffee and Teas being served is in high quality standards
To encourage staff in helping the department in saving expenses.
To monitor the status of all lounge equipment’s and to report any malfunctioning.
Ensure monthly inventory and expiration of stock record.
Always ensure 100% hygiene results.
Promote standard of hygiene, safety and sanitation of the respective areas.
Ensure all staff to follow personal hygiene standard.
Ensure full compliance of hygiene, quality and temperature control for all food items in line with Quality Assurance.
Ensure that all products received from kitchen and main stores are as per the department food menu guide for both lounge & delayed flight.
To monitor staff performance, career growth, skills, attitude, work difficulties, strength and weakness evaluation and recommendations within the area of responsibility.
To participate in team department building activity, gatherings, party and meeting with all staff.
Train subordinates to do their own work well. Analyze their strength and weakness and help to develop them accordingly.
To increase staff productivity and raised their moral.
To attend necessary training provided by the company whenever it is required.
Communicate with subordinates verbally in writing to keep them informed on activities training recommendations.
To solve and assist staff in solving their problems both personal and work related.
Encourage participation and create effort by maintaining a constructive attitude toward suggestion.
Assign work to subordinates in clear terms, check and follow up.
Supervise operation by personal observation and analyze or records so that work is performed at minimum cost and with proper standard of quality and speed.
Keep self-updated on all developments within the company.
Suggest procedures or policy for the improvement to increase the efficiency of all section area.
Perform other job-related duties as assigned.
Perform other duties related to the job and/or the operation of the company, in accordance with the regulations of the Saudi Labor of Law. Adherence to Cybersecurity policies and procedures.
Dealing with data and information according to their level of classification.
Avoid violating the rights of any person or company protected by copyrights, patents, or any other intellectual property, or similar laws or regulations.
Compliance with Cybersecurity requirements related to the protection of user devices, Internet, software, systems, and Email requirements.
Adhere to the acceptable use policy and Using SACC information and technical assets only for business purposes.
Obtaining the required permit from the security department or the owner of the authority in SACC before hosting visitors in the company's specific sensitive sites.
