Captain
Job Description
We are currently looking for dynamic, and self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue
Skills
Education, Qualifications & Experiences You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Location Dammam, Saudi Arabia Commanding a prime location in the heart of Dammam and featuring a striking modern design, exceptional amenities and Arabian Gulf views, the five-star Dana Rayhaan by Rotana is designed for discerning business and leisure travellers who appreciate style and comfort. With the city’s corniche a short walk from the property, popular shopping malls and tourism attractions close by, and King ... Fahd International Airport just 30 minutes by road, this elegant property promises convenience and exceptional experiences. All 285 rooms and suites feature contemporary furnishings, the latest technology and city or sea views. For guests seeking personalised services and added benefits, Club Rotana, our hotel-within-a-hotel concept on the 16th floor, offers dedicated rooms, suites and an exclusive lounge. A premier culinary destination in Dammam, Dana Rayhaan by Rotana is home to four dining venues including the exquisite Rodeo Grill steakhouse with outdoor terrace, the cosy Elements all-day dining restaurant serving international cuisine, the relaxed design-led Dana Lobby Lounge with outdoor seating overlooking the mesmerising Sails Roundabout and Sundeck Pool Lounge. For guest convenience, the in-room dining service is available 24 hours a day. Our purpose-built event space includes three meeting rooms and a spacious ballroom with flexible set-up options and can host a range of corporate and social occasions. For relaxation, our separate male and female recreation areas are equipped with a treatment room, sauna and steam room while Bodylines Fitness and Wellness Club, with a gym and an outdoor temperature-controlled swimming pool, is the place to keep in shape.
