Job Summary:
As a Call Operator, you will be responsible for handling inbound and outbound calls, providing information to customers, and routing calls to the appropriate departments.
Job Responsibility:
- Answer incoming calls and respond to customer inquiries
- Provide information about products, services, and company policies
- Transfer calls to the appropriate department or individual
- Make outbound calls to follow up on customer inquiries or to conduct surveys
- Keep records of customer interactions and transactions
- Maintain a high level of professionalism and customer service at all times
Candidate Requirements:
- Proven experience as a call operator or in a similar role
- Excellent verbal communication skills
- Strong customer service skills
- Ability to multitask and prioritize in a fast-paced environment
- Familiarity with CRM systems and practices
- High school diploma or equivalent