Job Summary:
As a Call Operator, you will be responsible for handling inbound and outbound calls, providing information to customers, and routing calls to the appropriate departments.
Job Responsibility:
- Answer incoming calls and respond to customer inquiries
- Provide information about products, services, and company policies
- Transfer calls to the appropriate department or individual
- Make outbound calls to follow up on customer inquiries or to conduct surveys
- Keep records of customer interactions and transactions
- Maintain a high level of professionalism and customer service at all times
Candidate Requirements:
- Proven experience as a call operator or in a similar role
- Excellent verbal communication skills
- Strong customer service skills
- Ability to multitask and prioritize in a fast-paced environment
- Familiarity with CRM systems and practices
- High school diploma or equivalent
Skills:
1. Excellent communication skills
2. Active listening
3. Customer service orientation
4. Problem-solving abilities
5. Multitasking
6. Patience and empathy
7. Ability to work well under pressure
8. Familiarity with call center technologies and software
9. Time management skills
10. Strong typing skills
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