The Call Center Agent handles customer inquiries via phone, email, or chat, providing support, resolving issues, and ensuring customer satisfaction. Fluency in English is required for clear communication.Responsibilities:Respond
-quality customer service by evaluating agent interactions with customers. This role ... review live chat and call recordings to assess agent performance against established ...
. Generate reports on quality metrics, agent performance, and customer satisfaction scores ... Job Role Customer Service and Call Center Years of Experience Min: 2 ...