About the job
Responsibilities:
-Answering large incoming calls and assisting callers with their inquiries in a timely manner.
-Resolving complaints or forwarding to the appropriate department
-Maintaining records and updating information in the database-
-Following up with callers to ensure their issues are resolved
-Meeting performance targets and goals
-Identifying their needs, clarify information, research every issue and providing solutions.
-Keep records of all conversations in our call center database in a comprehensible way
-Following up with callers to ensure their issues are resolved
Requirements:
-Previous experience in a call center or customer service role
-Fluency in English
-Ability to multitask and work in a fast-paced environment
-Strong problem-solving and decision-making skills
-Excellent interpersonal and communication skills
-Proficiency in using computer systems and software