الوصف الوظيفي
AboutCaloLaunched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.Role overviewWe’re looking for a Cafe Manager to ensure all sections operate successfully in accordance to company standards while using efficient and modern styles of management in daily operations. The successful candidate will employ their coffee knowledge and managerial skills to play a critical role in maintaining and enhancing our customers’ satisfaction.Main ResponsibilitiesOversee the Day to day operations of the cafe including but not limited to exceptional customer service and complaint handling, revenue and cost management, maintenance and upkeep of the cafe and employee managementEnsure that the cafe operates in a timely manner that meets our quality standardsResourcefully solve any issues that arise and seize control of any problematic situationHire, manage and train staff, while establishing working schedule, and assessing staff’s performanceMaintain accurate and updated records of daily, weekly and monthly revenues and expensesMust be able to clearly communicate tasks to team membersOrder supplies to stock inventory appropriately and add new menu items based on seasonality if neededTake beverage orders with precise attention to customers’ specifications.Collaborate with customers to address beverages quality and service issues, and quickly resolve any complaintsDevelop customer retention and acquisition strategiesObtain customer feedback to make informed business decisions and meet their needs.Maintain a positive and professional approach with customers while presenting Calo’s culture and valuesComply with and enforce sanitation regulations and safety standardsMaintain a positive and professional approach with coworkersIdeal CandidateQualificationsMust have had a minimum of 5 years of previous experience in reputed cafes as a Cafe SupervisorMust have a certified Barista certificateMust have a Barista Champion certificateMust be a proficient communicator in EnglishKnowledge and competencyAbility to assist customers with beverage menus and ingredient questions.Adequate coffee knowledge and different coffee mixturesAbility to differentiate coffee aromas, and their tasteExtensive hands-on experience with professional coffee machinesExceptional proven ability in management with experience in leading teams.Ability to divide responsibilities between team members and monitoring progressOutstanding communication and leadership skillsA good understanding of Google Drive and the ability to learn new programs like Slack & Notion.Ability to communicate effectively, particularly in written formPossess exceptional customer service skills.PersonalityStrong communicator Pleasant personality and able to lead with empathyHonest
