Business Architect

The Business Architect is responsible for analyzing, designing, and optimizing the business structure, with a particular focus on the customer journey, services, and procedures. The role involves working closely with cross-functional teams to ensure that business processes are efficient, customer-centric, and aligned with the organization’s strategic goals.

• Customer Journey Analysis:

  
  
  • Map and analyze the entire customer journey to identify pain points, inefficiencies, and areas for improvement.
  • Collaborate with customer experience teams to enhance the overall customer experience.
  • Develop strategies to optimize the customer journey, ensuring it aligns with the company’s brand and business objectives.

• Service and Procedure Analysis:

  
  
  • Review and analyze existing services and operational procedures to assess their effectiveness.
  • Identify opportunities for streamlining processes and improving service delivery.
  • Work with relevant departments to implement process improvements and ensure compliance with industry standards.

• Business Structure Optimization:

  
  
  • Analyze the current business structure and recommend changes to improve efficiency and effectiveness.
  • Design and document new business processes and structures that support the organization’s goals.
  • Ensure that all business processes are scalable and adaptable to future needs.

• Cross-Functional Collaboration:

  
  
  • Collaborate with IT, marketing, operations, and other departments to ensure business processes are well-integrated and supported by the necessary technology.
  • Act as a liaison between different departments to ensure alignment and effective communication.

• Reporting and Documentation:

  
  
  • Prepare detailed reports on findings, recommendations, and the impact of implemented changes.
  • Maintain accurate documentation of all business processes, structures, and changes.

• Bachelor’s degree in Business Administration, Management, or a related field. A Master’s degree is a plus.
• Proven experience in business analysis, process improvement, or a related role.
• Strong understanding of customer journey mapping and service analysis.
• Excellent analytical, problem-solving, and decision-making skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in business process modeling tools and software.
• Strong communication skills in both Arabic and English.