Drive the successful delivery related to KSA market. Where the role will be able to coordinate between regulatory bodies and Cigna to ensure the business requirements are built in technologies properly. in addition to manage future changes required where he is the point of contacts for future requirements.
- Conduct requirement gathering sessions with stakeholders to understand business needs and translate them into actionable solutions.
- Provide detailed Business Requirement Documents (BRDs) to guide development teams and ensure business needs are met.
- Support development teams with project clarifications and ensure alignment between business and technical teams.
- Collaborate with Quality Assurance (QA) teams to clarify requirements and support business testing efforts.
- Act as the Business Analyst for mega client onboarding changes, regulatory changes, and member addition/policy upload projects.
- Serve a link between business and development teams for pre auth, claims, customer care, and regulatory projects.
- Work with external project teams, including service providers (e.g., ELM, MASDR) and regulators (e.g., CHI, InsuranceAuthority), to deliver high quality BRDs.
- Ensure compliance with regulatory requirements and align business processes with client needs.
- Experience with regulatory changes on regulated systems and services (e.g., Nphies, Najim, CHI upload, TAHAQAQ, Yakeen)
- Expedite bug fixes during business testing by coordinating with development teams and reporting on critical issues.
- Business Process Flows: Expertise in designing clear and detailed business process flows to optimize operations, enhance system functionality, and guide cross functional teams.
- Technical Proficiency: knowledge in project management tools and methodologies BRD drafting, system integration, and process optimization.
- Ensure all assigned projects are updated promptly and accurately in the internal project management tool for middle and
upper management. - Share regular status reports with stakeholders, highlighting progress, risks, and next steps.
- Report business feedback to internal teams and propose actionable improvements to enhance project outcomes.
- Report project progress to department leaders and IT management, providing updates on milestones, risks, and resolutions.
- Support new joiners by providing guidance on systems, processes, and business analysis activities.
- Assist other business functions with proposed solutions, Project Initiation Document (PID) submissions, and delivered services inquiries.
- Ensure assigned projects are delivered within agreed timelines and meet quality standards.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
