DESCRIPTION
Amazon is looking for an AVS Team Lead to manage a team of Brand Specialists (the Account Managers) for the Other Hardlines category.
Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing) or any other ad-hoc strategic vendor need. The service is delivered primarily through Brand Specialists assigned to specific vendors. As Brand Specialist Manager for Amazon Vendor Services, you will be responsible to deliver impact to a large group of vendors through a team of Brand Specialists reporting to you.
Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers and your Brand Specialists to understand your vendors’ needs and define the right goals and targets. You will meet Category Leaders on a regular basis to get guidance and help them with strategic decision making. Finally, you will be expected to contribute to continuous enhancements and innovation within the service.
You should be passionate about managing and developing people, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the needs of different groups of stakeholders.
Key job responsibilities
(i) Partner with Vendor Managers, Account Managers and key retail category functions to define priorities and operational goals according to vendor needs
(ii) Manage a team of Brand Specialists owning the joint business plans for most strategic vendors and deliver significant business impact (you will be accountable for the business results of your team)
(iii) Coach and Train Brand Specialists on Amazon mechanisms, processes, tools and business topics. As a Team Lead, you will have to develop the right skill sets within the team and allocate resources to vendors
(iv) Support the business by auditing daily business operations and drive the optimization of the business metrics
(v) Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
(vi) Own relevant business areas for your entire category, maximizing category results at scale
(vii) Work with the EU AVS team to shape the program through scaling and efficiency initiatives to drive productivity withing your team
(viii) Drive vendor adoption of Amazon programs
(ix) Grow and develop people into a talent pool for Amazon
BASIC QUALIFICATIONS
- 4+ years of account management, project or program management or buying experience
- 2+ years of market research analyst, product manager, or equivalent experience
- 2+ years of doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing or e-commerce experience
- Bachelor's degree
- Experience driving internal cross-team collaboration
PREFERRED QUALIFICATIONS
- 4+ years of doing one of several roles: management consulting, investment banking analyst/associate, or brand manager role at leading consumer packaged goods company experience
- Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.