Booking Manager (Inbound Calls)
Company Overview:
We are a dynamic company specializing in short-term property rentals, currently operating successfully in Saudi Arabia for the second year. As our team continues to grow, we are seeking an enthusiastic and skilled Booking Manager to join our team.
Job Description:
As a Booking Manager, your primary responsibility will be to manage incoming calls from guests. You will be the first point of contact for potential clients seeking information about available apartments. Your role will involve answering questions, providing details about the booking process, and ensuring a smooth customer experience. Besides handling inquiries, you will also send SMS confirmations and guidelines regarding check-in procedures. Daily reporting on bookings and customer interactions is required.
Key Responsibilities:
- Answer incoming phone calls and respond to guest inquiries regarding apartment availability.
- Provide detailed information about properties, pricing, and booking procedures.
- Send SMS confirmations and check-in information to guests.
- Maintain daily reports to track bookings and customer interactions.
- Collaborate with team members to ensure excellent customer service.
Opportunities for Growth:
This position offers the potential for career advancement, with opportunities to progress to supervisory roles within the company as it continues to expand.
If you are passionate about providing exceptional service and want to be part of a growing team in the short-term rental market, we encourage you to apply!
Required Skills and Qualifications:
- Proficient in Arabic and English (both spoken and written).
- Strong communication and interpersonal skills.
- Previous experience in customer service or a similar role is an advantage.
- Ability to handle multiple tasks and manage time effectively.
- Familiarity with MS Office and reporting tools is a plus.
- A proactive and positive attitude, with a commitment to providing excellent service.