BHS Operations Technician HLC/PLC

Function

BHS Operations Technician HLC/PLC

Reports to

Operations Manager

Direct Reports

-

Job purpose statement

• IT/PLC activities on site
• Responsible for the preparation, execution and reporting of operations technical activities.
• Responsible services restoration and for solving errors within the system.

Scope

• IT/PLC activities as described in service contract.
• Having direct contact with line manager and the site team to report on system functions and performance. 
• Provide system restoration services to users on best practices and effective use of IT/ PLC systems.
• Ability to work independently on shifts.
• Knowledge of BHS IT related principles and best practices.

Qualification and abilities

• Associate or bachelor’s degree in IT, Computer Science, or a related field, with minimum 5 years’ experience in BHS IT.
• Team builder and support for work floor supervision.
• Intermediate knowledge of PLC to support IT & Controls engineer on site.
• Proven experience as an IT Technician or similar role.
• Experience with various operating systems (Windows, Linux) and software applications.
• Familiarity with different types of PLC network management and troubleshooting.
• Communicate, read, and write the English language (mid to high level).
• Proper communicative capabilities.
• Strong focus to response time and service restoration. 
• Preferred experience on server/client structures/SAN/Network device/CCTV.
• Preferred experience in dealing with current Windows/Linux systems and VMware as well ideally.  
• Preferred good hardware knowledge with HPE and Cisco.

Responsibilities

• Identify and report problems to support Root Cause Analysis.
• Provide first-line support to end-users for hardware, software, and network-related issues via phone, email, or in-person.
• Self-reliant in a wide variety of interrelated IT & controls tasks (vocational education).
• Support operations and IT Controls engineer to monitor and perform regular health checks on HLC/PLC.
• Assist in managing and troubleshooting operational related network issues, including LAN, WAN, and Wi-Fi connections.
• Anticipates problems which disturb the daily operation (tactfully address colleagues).
• Improves own way of working and identifies aspects that needs improvement.
• Maintain accurate records of all IT/PLC assets, issues, and resolutions.
• Knowledge of windows administration (Vmware) and ESX is preferred.
• Day to day activities and assessments of Health checkup of IT/PLC equipment.
• Installation, configuration of IT service products (for example antivirus, monitoring, backup services).

List of key activities

• Daily Inspections and fault findings on BHS IT/PLC equipment.
• Monitoring and control SAC.
• Assist operations manager in executing SOPs during break downs.
• IT/PLC spare part tracking.
• Coordinate with external vendors and service providers for technical support and warranty services.
• Continuous improvement of system performance.
• Ensure high levels of user satisfaction by providing timely and effective response.
• Control and improve operational methods. 
• Support to prepare weekly, monthly, and quarterly reports concerning problems and incidents. 
• Work closely with other team members to support activities and initiatives

Work pattern

        Shift

Differentiator

• Self-reliant in a wide variety of interrelated operations and technical tasks (vocational education).
• Possesses good overview of the work to be done, determines the most efficient and effective working method.
• Anticipates problems which disturb the daily operation (tactfully address colleagues
• Improves own way of working and identifies aspects that needs improvement.