BHS Operations Technical Service Support

Function

BHS Operations Technical Service Support

Reports to

Operations Manager

Direct Reports

Bag jammers, Tub Recirculation, RFID Operators, General Workers

Job purpose statement

Team leader for Operations team on day-to-day basis.

Scope

• Operation activities as described in service contract.
• Operations shift team lead and services restoration.
• Work floor supervision on-shift and front-liner.

Qualification and abilities

• Middle level technical education
• Minimum 7 years’ experience in Baggage Operation.
• Minimum 2 years team leader experience.
• Team builder and work floor supervisor.
• Communicate, read, and write the English language (mid to high level).
• Proper communication capabilities.

Responsibilities

• Ensure all Operation activities are executed properly in a timely manner.
• Plan Operations activities on day-to-day basis.
• Reporting team performance on daily basis.
• Available to the engineers to advise and support services restoration.
• Communicate observations to site base team and line managers.
• Take lead role in training and familiarization of operators for assigned services.
• Take ownership to ensure that area is clean and hazard free.
• Manage and co-ordinate work floor supervision when executing specialist operations activities on-shift.
• Responsible for the contractors and general workers performance management and assignment of service activities to operators.
• Isolating activities to ensure that work can be carried out safely for all parties (maintenance engineers and third parties).
• Ensuring healthy throughput and baggage flow.
• Executing SOPs and contingencies during breakdowns.
• Ensure proper scheduling and allocation of resources and operators during peak time to avoid any bottlenecks or disruption to operations.
• Co-ordinate with line managers internally for alignment with stakeholders on daily basis for operations related activities.

List of key activities

• Distribute planned operations activities across the team.
• Check operations activities service levels and performance of the operators.
• Assist in difficult maintenance activities.
• Check safe working conditions and procedures.
• Train new joiners/operators with recurrent training requirements.

Work pattern

        Shift

Differentiator

• Self-reliant in a wide variety of interrelated operations and technical tasks (vocational education).
• Possesses good overview of the work to be done, determines the most efficient and effective working method.
• Anticipates problems which might disrupt the daily operations (tactfully addresses colleagues).
• Improves own way of working and identifies aspects that need improvement.
• Capable of work floor supervision.