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Resolves customer pain points / experience (delivery touchpoint) in collaboration with Ocean Fulfilment, GSP and Terminal. Identify and suggest continuous improvement possibilities in the ways of working.
Running The Business
Connect our customers as per contractual delivery promise and in conjunction with Ocean / Feeder fulfilment teams / Global Stowage and Terminals. Coordinate execution planning (2-4 weeks) with all stakeholders to ensure customer outcomes & asset capabilities are secured. Lead and execute individual vessel game plans (0-72 hours). Review and track real time progress against gameplan and drive all stakeholders to common outcome. Ensure asset turnaround and connections as per specs. Investigate root causes for deviations to plan and adopt measures to avoid recurrence. Lead & coordinate with respective stakeholders in maintaining transit dwell (Flex-Hub & longstanding). Steer cargo advancement opportunities and recovery actions in line with thresholds. In event of crisis (port disruption / strike and or vessel / cargo incident alongside), participates in relevant CMT and supports crisis management team locally with various stakeholders (agents / authorities / etc.) Communicate ETA, berthing prospects & berth schedule changes to ships
Improving The Business
Internal stakeholders: Ocean / Feeder and Service Fulfilment GSP / Centre
External stakeholders:
Terminal Planning Pilots / Towage / Agents
Critical competencies
A minimum of 3-5 years of experience in the industry Leading with customer empathy Strong communication & analytical skills. Digitally competent & having data driven approach Locals with family book are prefered
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .
