Associate Mako Product Specialist, Jeddah KSA

Work Flexibility: Hybrid

After developing the skills and certifications necessary to optimally perform in this technical and clinical role, gains hands-on training and experience on the use of Stryker’s Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.

You will provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures. You will resolve technical product and service issues as needed and provide training, ongoing in-services, and customer education to assigned account(s).

What you will do:

• Clinical and Technical Expertise:
• Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
• Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
• Complete Stryker Learning Management System (SLMS) assignments on an ongoing timely basis.
• Build knowledge of Stryker implants, instrumentation and applicable clinical benefits.
• Learn proprietary software to prepare pre-operative CT scans and assist surgeons in pre-operative implant planning, implant sizing and positioning.
• Observe and apply practices used to train and guide surgeons and hospital staff in robotic-assisted surgery.
• Build troubleshooting skills to solve technical issues related to the robot. Collaborate with Education and Field Service teams to learn basic technical components of the robot.

•  Account and Territory Management:
• Shadow and assist in day-to-day coordination of accounts and necessary tasks to support scheduled robotic procedures. Successfully complete supervised cases needed to obtain full certification for each application.
• Develop knowledge of hospital and account preferences to meet or exceed customer expectations. Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
• Manage inventory, instrumentation, and total case preparation. Ensure all cases are planned and reviewed with associated surgeons prior to scheduled surgeries.
• Learn and complete all necessary account administration duties (e.g. Case Tracker daily updates, PER process - Product Experience Report, RMA process - Return Material Authorization, case billing and closure). Provide prompt and accurate complaint reports per quality and compliance system requirements.
• Assist in product demonstrations and lab logistics to service sales, marketing and potential customers.
• Build collaborative relationships with internal sales team members to achieve business objectives.
• Support the execution of the sales plan to grow product utilization and increase volume with current and potential surgeons.

What you need

• Bachelor's Degree in a related technical or clinical field of study preferably Biomedical or Medical Engineering
• Fluent English language skills (Spoken & Written) is a must!
• Use of computer and MS Office tools
• Ability to work in a team oriented environment with excellent interpersonal and communication skills
• Self-motivated, detail oriented and a proven history of ability to make independent decisions
• Comfortable in Operating Room environment