الوصف الوظيفي
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for an Asistant Reservation Manager who can make transactions feel seamless.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
● Respond to email or phone guest inquiry
● Acknowledging IHG Rewards Club members and returning guests over the phone
● Taking, managing, and receiving reservations requests and coordinate with Front Office team
● Recommend guests certain packages and drive to upsell.
● Prepare relevant reports as directed by the director of commerical.
● Promote relavent marketing strategie to guests.
What We need from you:
● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
● Fluency in the local language and English
● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
