- Support the reservations team to ensure all key KPIs are met and maintained including conversion, abandoned call rate and call quality assurance.
- Supporting & Handling Email Reservations
- Taking Internal & External calls follow LISTEN/LQA Standard
- Perfect Arrival Check
- Rate Loading
- Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly
- Maintain high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.
- As instructed by the Director of Reservation Sales, maintain and update reservation systems with accurate tracking and rate information to all distribution channels.
Minimum of 3 years of relevant experience in the reservations sales
Strong working knowledge of CRS, PMS, TARS or distribution systems
Results Orientated
External and internal environment understanding
Ability to work effectively and contribute in a team
Great communication, presentation and influencing skills
Customer/Commercial focus
Team support and development mindset for the team
Multicultural awareness and able to work with people from diverse cultures
Flexible and able to embrace and respond to change effectively
Self-motivated and energetic
