Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces. Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest tech-focused investment fund, the Softbank Group. This investment elevated Kitopi to Unicorn status, making it the fastest Unicorn to emerge from the MENA region. Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region. With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, its Engineering Hub in Krakow, Poland, and its Robotics Hub in Odense, Denmark.
What you'll do
Responsible for the planning, implementation, and maintenance of the organization's IT infrastructure and support services.
Lead and mentor the Local IT Team in providing exceptional technical support to end-users and addressing IT issues promptly.
Own the Workplace technology, IT systems, networks, and infrastructure to ensure reliability, availability, and security.
Lead and manage the IT Service Desk team to ensure efficient and effective IT operations.
Establish and monitor service desk KPIs and SLAs to ensure service quality and efficiency.
Implement and enforce IT policies, procedures, and best practices to streamline operations and enhance efficiency.
Manage the IT Support budgets, ensuring cost-effective operations and adherence to financial constraints.
Collaborate with cross-functional teams to identify IT requirements, propose solutions, and support business objectives.
Manage vendor relationships and oversee procurement of IT equipment, software, and services.
Collaborate with vendors and third-party service providers to procure, install, and maintain IT infrastructure components.
Recruit, train, and develop IT staff, fostering a high-performing and cohesive team
Develop and maintain disaster recovery and business continuity plans to minimize downtime and ensure data integrity.
Stay abreast of emerging technologies, trends, and best practices in IT operations and recommend innovative solutions to improve efficiency and effectiveness.
Generate regular reports on IT performance, issues, and improvements for management.
What we're looking for
Bachelor’s degree in information technology, Computer Science, or a related field.
Proven experience (3-5 years) of leading a team in IT Operations Management, preferably in the food and beverage industry or similar fast-paced environments.
Strong technical knowledge and experience with Microsoft O365 environment
Strong knowledge of network infrastructure
Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
Detail-oriented with strong problem-solving and analytical skills.
Ability to thrive in a fast-paced and dynamic environment.
