Area Manager - FRS – Service Delivery
Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".
Your Opportunity
We are looking for an Area Manager who will be responsible for the overall operational management of geographical zone of fire stations and all associated Fire & Rescue functions, as well as managing competent, enthusiastic Station Officers & Managers. In addition, this role provides operational incident response both at an advisory and strategic level to client if required, based on the severity of the emergency event.
The ideal candidate should excel in leadership, communication, problem-solving and collaboration; with adaptability and resilience in high-pressure situations. They must also demonstrate ethical integrity, interpersonal skills and the ability to manage conflicts effectively.
This role reports directly to the Head of Operations - West Coast, Saudi Arabia.
Key Accountabilities
- Key Point of Contact in region for any operational matters which do not need to be escalated to the Head of Operations
- Budget responsibility across the client sites
- Managing, coordinating & directing all Fire & Rescue services related to emergency incidents and preparedness based on the identified credible scenarios within their zonal jurisdiction consisting of multiple fire and ambulance stations
- Welfare of all staff within their zonal jurisdiction
- Interacting with internal and external stakeholders to ensure the integrated emergency management within their zonal jurisdiction
- Identification and management of sufficient resources to meet the needs of all identified credible scenarios both in terms of personnel and equipment in line with the associated regulations and contracts
- Effective management of all Fire & Rescue resources for given locations. This is inclusive of engaging and working with other internal/external stakeholders to ensure service continuity
- Maintaining client relationships and integrating into their service delivery team. Attending meetings and resolving issues within their remit and escalating where required.
- Planning budget expenditure requirement for approval of all Fire and Rescue resources and service delivery against agreed budgets;
- Developing service documentation in line with divisional standards that support the integrated emergency response across their jurisdiction.
- Proactive management of client relationship
- Proactive management of on site risks – ensuring at all times the operational risk register is kept up to date
- Other tasks from time to time as directed by the line manager or a member of the Senior Management Team.
Specific Requirements
- Proven ability to inspire teams, drive change, and collaborate effectively across all levels, leveraging strong influencing and interpersonal skills
- Min 10 years experience in fire & rescue services including a minimum 5 years in a management position
- Recent experience within a similar position
- Middle East work experience is advantageous
- Skilled in analysing complex situations, managing risks, and making critical, data-driven decisions under pressure to ensure effective emergency response
- Strong understanding of budgets, contracts, regulations, and industry standards, with the ability to ensure compliance and manage resources effectively
- Excellent skills in conveying complex information clearly, maintaining transparency, and building trust with diverse stakeholders, including external partners and communities
- Commitment to professional development, staying updated on industry trends, and implementing innovative technologies to enhance emergency management capabilities
What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
- Competitive monthly pay and allowances that are commensurate with the role and industry standards
- Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
- We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
- High standard of company accommodation, access to transportation & meals provided
- We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
- We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
- We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
- As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.
