DESCRIPTION
Are you ready to champion outstanding customer service, Amazon style?
Are you up for creating solutions and solving tomorrow’s problems today?
Then we have an opportunity just for you!
We’re seeking an Area Manager to join our dynamic Fulfillment Center. Our Fulfillment Centers are at the heart of Amazon’s rapidly growing Operations network: they’re where we manage our fast-moving inventory. They’re also where we developed our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today.
In these facilities we’re building the future of customer service, as we work towards becoming Earth’s most customer-centric company. This is your chance to make history with us.
About the role and responsibilities:
You’ll be responsible as a manager for one of the main teams in your FC: receive, stow, pick, pack or ship. Along with your peers, you’ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.
In the operations team you enter and lead, we’ll be entrusting a team of approximately 80 to 120 associates to you. You’ll drive the training and integration of your team, while motivating and inspiring forward progress. All the while, you’ll exercise sound judgement, making sure progress and KPI targets are worked towards and met.
While you achieve this, you’ll ensure motivation, engagement and performance:
- You’ll need to safeguard your team’s safety, promoting Amazon’s Health and Safety standards,
- You’ll lead cross-functional teams, tasked with solving operational problems,
- You’ll uphold Amazon’s high standards of process quality,
- You’ll maintain inventory accuracy,
- You’ll strive to improve and streamline processes,
- You’ll become a subject matter expert on larger FC processes and activities,
- You’ll actively share and promote best practices with your colleagues and network
Language Requirement:
Suitable candidates need to have command of both English and Arabic.
Key job responsibilities
- Ensure the KPI targets are met
- Should be able to work with stakeholders actively and execute improvement projects on ground
- Work with teams to deliver and stick to the required schedules
- Deliver good carrier experience
- Work with carriers to engage on linehaul performance discussions and other requirements
- Work closely with Procurement, finance and other stakeholders to help resolve carrier issues
BASIC QUALIFICATIONS
- 1+ years of employee and performance management experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Fluent in both Arabic and English
PREFERRED QUALIFICATIONS
- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.