Job Summary
Managing all the activities related to the clubs within the assigned area, including setting the clubs’ KPIs and targets, overseeing their performance, and ensuring providing the desired level of service and customer experience, while achieving the preset KPIs and targets.
Job Specifications
Educational Level : Bachelor's degree in Business Administration or any related field
Years of Experience :Minimum 8 years in a related field, of which at least 4 in a managerial position
Competencies
1.Strategic Thinking
2.Business Acumen
3.Decision Making
4.Coaching & Mentoring
5.Change Management
6.Analytical Thinking
7.Cost Consciousness
8.Documentation & Reporting
9.Initiative
10.Knowledge of Standards, Policies, Procedures, Laws and Regulations
11.Planning & Organizing
12.14. Problem Solving
Technical and Executive Duties
1.Participating in setting the KPIs and targets for the clubs within the assigned area, and in coordination with the related parties, ensuring the KPIs are reasonable yet challenging.
2.Overseeing the performance of the clubs within the assigned area, ensuring providing the desired level of service and customer experience, while achieving the preset KPIs and targets of the area.
3.Reviewing the clubs’ reports including sales reports, customer complaints, maintenance requests, among others; identifying areas of improvements and recommending actions accordingly.
4.Monitoring the clubs’ fitness teams’ performance, covering the floor training, GX classes, personal training, swimming classes, among others; ensuring following Leejam’s standards and policies in that regard while maintaining the desired customer satisfaction and retention rates.
5.Following up on the clubs’ maintenance activities, ensuring fulfilling their requests in a timely manner to avoid any interruptions in the clubs’ operations.
6.Conducting periodic visits to the clubs, to assess the clubs’ performance and customer service levels, and understand their needs, and providing direction and recommended actions accordingly.
7. Analyzing the area’s financial reports, including major expenses and income streams, and taking actions accordingly to ensure that profitability is maximized across the clubs.
8. Supporting the underperforming clubs to increase their sales and improve their customers satisfaction levels, through providing them with the required training courses, resources, potential customers data…etc.
9. Ensuring clubs compliance to the set standards, policies, and procedures, as well as the enforced laws and regulations, and providing direction and recommended actions in case of incompliance.
10.Performing any other duties related to the job as assigned by the direct supervisor.
1.Conducting periodic meetings with subordinates to ensure that priorities are clear and workflow is running smoothly.
2.Preparing periodic reports with respect to the Section’s activities and achievements.
3.Ensuring that instructions, circulars and organizational and operational decisions are followed and applied.
4.Appraising direct reports’ performance according to scheduled plans and recommending necessary actions as per the applied practices.
5.Recommending training needs of subordinates and evaluating the outcomes of training courses in coordination with the concerned Department.
6.Following-up on employee’s administrative affairs such as vacations, leaves, etc.
7.Provide all required information and reports as required by management.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.