Application Support

We are seeking a motivated and skilled Application Support Team Mate to join our team. The ideal candidate will be responsible for core applications support that meet the evolving needs of our business. They will collaborate closely with cross-functional teams to gather requirements, implement solutions, and ensure that our software applications are aligned with business objectives.

Responsibilities:

• Work closely with stakeholders to gather and analyze requirements for in-house software applications.

• Collaborate with cross-functional teams to ensure that software solutions meet business requirements and adhere to project timelines.

• Continuously monitor and evaluate software applications to identify opportunities for improvement and optimization.

• Stay up to date with the latest technologies and industry trends to enhance skills and expertise.

• Act as a coordinator business and IT Teams.

• Gather requirements for API integration completion of Parcel Machine Management Software.

• Test and validate APIs created/modified as per customer requirements.

• Create and maintain documentation for software integration, implementation, and user manuals.

• Investigate and resolve software issues by analyzing logs and implementing configuration changes or bug fixes.

• Develop innovative solutions, such as creating JavaScript containing machine locations using Google Maps APIs. Test, deployed solutions.
• Analyze user requirements and develop solutions that meet business needs.

• Collaborate with QA engineers to identify and fix bugs.

• Work in an agile development environment, participating in sprint planning and other agile ceremonies.

Key Skills & Core Competencies:

•  Experience with front-end and back-end Application Support.

•  Knowledge of web development frameworks (e.g., React, Angular, Node.js).

•  Familiarity with database systems (SQL, NoSQL).

•  Understanding of software development tools and CI/CD pipelines.

•  Knowledge of cloud computing platforms (e.g., Huawei, Azure).

•  Proficiency in programming languages (e.g., Java, Python, C#) to develop automated test scripts and tools.

• Ability to create comprehensive test plans and strategies to ensure thorough test coverage.

•  Proficient in manual testing techniques and able to perform exploratory testing to identify defects.

• Understanding of CI/CD pipelines and integration of automated tests into the development process.

• Experience in testing applications across different browsers, devices, and platforms.

• Proficient in testing APIs using tools like Postman or by developing automated API tests.

• Effective communication skills to collaborate with developers, product managers, and other stakeholders.

• Strong analytical skills to identify, isolate, and reproduce issues, as well as to analyze and interpret test results.

• Experience working in Agile development environments and participating in Scrum ceremonies.

• Ability to create clear and concise documentation for test cases, procedures, and results.

• Ability to adapt to new technologies, tools, and methodologies in the rapidly evolving field of QA and QC.