Apply technical knowledge (e.g. SAP, Java, .NET) to solve application issues with moderate risk/complexity.
Analyze business application and data processing problems/limitations
Working Knowledge of Oracle EPM Cloud applications (ARCS) or strong understanding of Hyperion Account Reconciliations
Work with the client's executive and financial leadership teams to gather/analyze business requirements
Identify business solutions necessary to expand/improve existing systems
Utilize knowledge of financial reporting, forecasting, and consolidations process to assist with implementation of customized business applications
Identify and document designs in a business intelligence environment
Work as part of a team to implement Hyperion business applications to assist with budgeting, financial reporting, forecasting
Develop and modify rules to translate data into business reportsModify reports to provide efficient technical solutions for end users
Exercises independent judgment within defined practices and procedures to determine appropriate action.
Contribute to projects from own responsibility area.
Resolve most technical incidents independently within technical area.
Work with team members to resolve more complex or cross-technology incidents.
Document known errors and workarounds.
Identify potential escalations and alert management proactively.
Manage basic escalations with customer.
Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer needs within area(s) of technical responsibility.
Understand and escalate scope changes per change control process
Provide continual improvement recommendations/direction setting and advice within work team.
Balance internal needs against customer requirements and/or internal businesses/end user’s needs within defined parameters.
Work as part of a team, which may be virtual, global, and/or multi-functional.
Acts as an informed team member providing analysis of information and limited project direction input.
Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility
Analyzes service performance data involving response time, throughput, and utilization across all customers for standard services to detect trends and to generate forecasts of capacity growth.
Provide solutions to prevent problems from occurring in area of responsibility proactively.
Conduct analysis of data and trends to define changes to increase application reliability, reduce maintenance costs, etc.
