Aftersales Operations Manager | BYD Automotive | Riyadh
Location: SA The role is responsible to drive the Electric Mobility Aftersales setup in the network, manage the Electric Mobility Brand Distributor functions with the principals, and support retail operations to achieve the business objectives. As the key point of contact for the brand principal, the role responsibility is to manage the principal interaction and engage relevant stakeholders to deliver the desired business plan and initiatives for annual and mid-term plans. In parallel, role is responsible for directly managing the annual & mid-term business plan preparation, create Electric Mobility value chain products, technical support, warranty & recall management, principal visits on branch audits, aftersales marketing plan implementation with clear roadmap of quarterly campaigns, customer retention product implementation and support to retail network through MIS reporting, system package support, and SMC administration.
The role will act as the key point of contact for engaging stakeholders on new development on Electric Mobility Aftersales business model. 8 – 12 years in automotive aftersales department with 2-3 years in aftersales manager role.Preferably have handled EV brand. The role is responsible to drive the Electric Mobility Aftersales setup in the network, manage the Electric Mobility Brand Distributor functions with the principals, and support retail operations to achieve the business objectives. As the key point of contact for the brand principal, the role responsibility is to manage the principal interaction and engage relevant stakeholders to deliver the desired business plan and initiatives for annual and mid-term plans. In parallel, role is responsible for directly managing the annual & mid-term business plan preparation, create Electric Mobility value chain products, technical support, warranty & recall management, principal visits on branch audits, aftersales marketing plan implementation with clear roadmap of quarterly campaigns, customer retention product implementation and support to retail network through MIS reporting, system package support, and SMC administration.
The role will act as the key point of contact for engaging stakeholders on new development on Electric Mobility Aftersales business model. 8 – 12 years in automotive aftersales department with 2-3 years in aftersales manager role.Preferably have handled EV brand.
