https://bayt.page.link/v1TUmrkCw1dqRip19
أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي

What you will do:

  • Relationship management – To nurture a strong relationship with the principal that ensures the potential of the brand in the region is maximized through creating win-win collaborative action plans and enabling agility and adaptability to navigate change. Maintain the discipline, safe and clean work area through strict implementation of company rules, regulations and procedures.
  • Principal engagement - To act as key point of contact with principal for all aftersales areas and engage relevant business function to prepare, agree and achieve aftersales business plans with actions and strategic goals that are aligned with the brand and company strategy.
  • Principal audit visits – Responsible for planning and execution of principal audit activities in both service and parts area. Follow up activity with branches on action plan progress to improve the gaps.
  • Business Planning Support - To prepare, agree and achieve aftersales business plans with actions and strategic goals that are aligned with the brand and company strategy.
  • System Support – To maintain service package for menu pricing and SMC contracts in DMS (SAP) through MIS team.
  • Business Plan – Responsible to prepare and present the budget, annual reviews and business initiative information deck for MD, Finance and COE (Centre of Excellence) function.
  • VIN Visits – Work closely with Retail, CRM and CEC to improve the VIN visit. Prepare and monitor monthly customer contact list based on mileage, market trend and deferred jobs. Identify reasons for lapped customer and execute mitigation plan.
  • Aftersales Marketing - With support from the Marketing department, design, plan and implement marketing campaigns including promotions for created initiatives to maximize revenue potential and meeting business plan agreements.
  • CRM - To develop, implement and improve CRM activities to improve customer retention and service coverage ratio by proactively anticipating the changing customer needs and demands.
  • Incentive Programs – Identification and development of effective incentive programs to mobilize the workforce to maximize revenue and profitability.
  • Recall Support - Execution of Recall activity with Principal and internal stakeholders. Achieve the annual target by ensuring awareness to customer, system, parts and process readiness.
  • Warranty Support – Seamless execution of warranty jobs in the retail network and on-time submission with all required information to the principal.
  • Skill set & Tools requirement – Work closely with Learning and Development team and Customer Quality function to improve the associate skill level in the network and readiness of required tools to perform the jobs.
  • Complete brand integration and relationship management of all aftersales related activities to aid the growth of aftersales volumes, margins for the brand(s) and create best customer experience
  • P&L ownership
  • KPI assessment
  • KPI report
  • Utilization, productivity & capacity report
  • Retention report


Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

لقد تجاوزت الحد الأقصى لعدد التنبيهات الوظيفية المسموح بإضافتها والذي يبلغ 15. يرجى حذف إحدى التنبيهات الوظيفية الحالية لإضافة تنبيه جديد
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