MAIN PURPOSE
The RCS Security & Administration Coordinator is mainly responsible to manage repairs reception and shipping within the framework defined with the Logistics
& Compliance department
KEY RESPONSIBILITIE 1/ Repair Inbound
Receiving of goods on the Platform in a secured way according to procedures and compliance (SAS, identify damaged parcels, stamping. Filing, video tracking) from Carriers/Dealers Ensuring secured, cautious and fast opening of the parcels Ensuring correct conditioning, stamping and sorting of repairs, split by product typology Receiving of stock pieces for repair from regional warehouse Preparing and transferring the repairs to registration (continuous flow, push system) Archiving the carrier manifest documents Manage relationship with Carrier(s)
KEY RESPONSIBILITIE 2/ Tools and Spare Parts Inbound
Receiving / opening spare part / accessories parcels from NLA1 or from external suppliers Sorting and dispatching spare parts to the correct area (spare parts matching, non-watch workshop) Confirming spare parts reception in the system and dispatch Reception of tools, supplies and other goods
KEY RESPONSIBILITIE 3/ Repair Outbound
Ensuring grouping of repairs per destination Ensuring repairs are packed according to standards (for shipping to Wholesalers, Boutiques and Private Clients) Packing / shipping of repairs (including blue boxes) Preparing shipment to Manufactures (carrier documents, proforma) and to sub-contractors Handling items to be returned (movements) Dispatching other deliveries (mailing, operational supplies) Creating and archiving the carrier manifest documents
KEY RESPONSIBILITIE 4/ Kit box
Identify the kit boxes to be updated/filled Order the spare parts from the warehouse or request the supply & matching team to order the spare part Fill down the kit boxes
KEY RESPONSIBILITIE 5/ Quality Check
Perform an esthetical and basic functional quality check on pieces coming back from the boutiques or the dealers Define if the piece can be in stock 1 condition, or it should be repaired or returned to the supplier Fill down the quality check reports
KEY RESPONSIBILITIE 6/ Exchanging with the teams
Managing claims with Logistics, Finance, etc. Participating to the Platform ‘Morning meeting’ Requesting for days out of the office in the system and in the team worktime follow up file Supporting the team with creation of estimates invoicing or brand coordination whenever necessary
KEY INDICATORS (Group indicators):
Dimensions: Repair volumes. Number of parcels received/shipped. Number of Boutiques (Wholesale & Retail).
Delivery times Lead-time service level Productivity (STO) Data monitoring / Quality of repair registered (e.g.: accuracy and limited use of generics) / Productivity No loss
Educational Background
Level of education and professional qualifications and/or specific occupational training required.
Knowledge in warehousing operations.
Technical/Work-based Skills or specific knowledge (Must Have)
This relates to the skills specific to the job, e.g. language fluency, etc
Basic computer knowledge / excel, word, pdf. English fluent speaking and reading.
Experience
This could include a minimum period of experience or specific(ensure period stated is appropriate and not unnecessarily excessive).
1-2 years job activity in a warehouse logistics team with good communication (written and spoken) skills.
Personal Skills/Attributes
General characteristics required to do the job effectively.
Competencies: efficiency, team work, self-management. Organizational, connector skills. Agile communicator respecting and obtaining respect from the warehouse and boutique teams and partners.
WORKING RELATIONSHIPS
Indicate the main typical types of interactions and with who ( i.e., group or titles) the interaction occurs and describe the purpose or nature (explaining, informing, influencing, supporting, selling..,)
Technical team Supply and Matching team Boutique CS associates (follow up with inbound and outbound in some cases) Warehouse logistics team* External partners
