الوصف الوظيفي
Administrative Support:Office Administration:Manage office supplies and equipment, ensuring everything is stocked and functional.Coordinate office maintenance, including handling vendor relations for cleaning, supplies, and repairs.Organize and maintain filing systems, both physical and digital.Assist in scheduling meetings, preparing agendas, and taking meeting notes as required.Handle incoming phone calls, emails, and other communications, directing them to the appropriate parties.Data Entry & Documentation:Perform routine data entry and maintain databases.Process documents and correspondence, ensuring all records are up to date and properly filed.Prepare and distribute reports or communications to internal stakeholders.Travel and Event Coordination:Assist with booking travel arrangements for staff members or executives.Organize office events, meetings, or team-building activities as required.Helpdesk / IT Support:Technical Support:Provide first-line technical support for employees, helping to resolve IT-related issues (e.g., computer hardware/software, printer issues, network connectivity).Troubleshoot basic hardware and software problems and guide users through solutions.Assist with setting up workstations, including configuring desktops, laptops, and software applications.Respond to service requests via email, phone, or helpdesk ticketing system.IT Documentation and Reporting:Log, track, and resolve helpdesk tickets in a timely manner, ensuring accurate record-keeping.Document common issues and solutions for future reference.Assist with the setup, maintenance, and upgrades of systems or networks as needed.User Account Management:Set up new user accounts, passwords, and permissions in the organization’s systems or platforms.Assist with the deactivation of accounts for employees who have left the organization.Software and System Updates:Ensure that employees’ systems are updated with the latest software, antivirus definitions, and patches.Provide guidance on using various software tools or company-specific applications.General Support:Customer Service:Assist employees or clients with general inquiries or requests, ensuring a high level of service and satisfaction.Serve as a point of contact for inquiries regarding office policies, procedures, or technical support.Collaboration with IT and Other Teams:Collaborate with the IT department to escalate and resolve complex technical issues.Work closely with other departments to ensure smooth communication and operation of office tasks.Training and Assistance:Offer basic training to employees on using software or troubleshooting common IT issues.Provide guidance on best practices for using office equipment or maintaining efficient workflows.
