Provide support and assistance in implementation of quality improvement initiatives, continuous education, training, monitoring and audits based on national and international healthcare accreditation standards.
Key Responsibilities / Accountabilities
Coordinate the implementation of the policies, procedures and plan of the hospital based on national and international healthcare standards.
Provide assistance in implementation of Quality Improvement and Patient Safety Plan and implementation of National/ International Healthcare Accreditation Standards.
Participate and coordinate the education and training to all staff on Quality Improvement and Patient Safety.
Support the processes improvement (Quality Improvement) for all the department in coordination with department coordinators based on the approved criteria.
Support the team in preparing Quality Indicators as per the national/ international healthcare requirements.
Coordinate and monitor compliance with national and international hospital standards.
Coordinates data collection, validation analysis, trending and benchmarking.
Facilitates and monitors the Quality Improvement projects of the hospital.
Participate in periodic compliance surveys on Quality Improvement and Patient Safety.
Support the education and training on various quality initiatives to concerned staff.
Assist in the development and implementation of patient satisfaction survey tools.
Assist in developing, implementing and monitoring clinical care pathways, guidelines and protocols.
Participate in person-centered care initiatives undertaken by HMG.
Enrich patient experience with compassion, respect and dignity.
Perform other relevant tasks assigned as requested by department managers/directors
Education/ Professional Qualification
Minimum a Bachelor’s Degree; preferably in Medicine or Nursing or Hospital Management or Administration from a recognized national or international university
Experience
Minimum of Two (2) years of experience in the field of healthcare quality management or health care administration in a national or international accredited tertiary care hospital.
