COMPANY OVERVIEW
NEOM is an accelerator of human progress and a vision of what a new future might look like. A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include hyperconnected, cognitive cities, ports, next-generation infrastructure and industries, enterprise zones, research centers, sports and entertainment venues and tourist destinations.
As a destination, it will be a home for people who dream big and want to be part of building a new model for exceptional livability, creating thriving businesses and reinventing environmental conservation.
As a workplace, it is a place for people who share our core values of care, curiosity, diversity, passion, respect, and becoming a catalyst for change.
Are you ready to help NEOM find solutions to the world’s most pressing challenges? Are you prepared to create a lasting legacy that benefits generations to come? Then we want to hear from you!
ROLE OVERVIEW
The Account Manager is responsible for managing and developing strong relationships with StaffCo.'s clients, ensuring their staffing needs are met efficiently and effectively. This role requires a strategic thinker with excellent communication skills who can oversee the end-to-end account management process, from initial client onboarding to ongoing support and service delivery. The Account Manager will report to the Director and will play a critical role in ensuring client satisfaction and achieving business objectives.
REQUIREMENTS SUMMARY
- Strong experience in account management, client services, or a related role, preferably in the staffing or recruitment industry.
- Ability to manage large client accounts or work with high-profile clients.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to manage multiple client accounts simultaneously while maintaining high levels of customer satisfaction.
- Strong problem-solving skills and the ability to think strategically.
- Knowledge of labor laws and regulations related to staffing and recruitment.
- Experience in a fast-paced, dynamic work environment.
ROLE COMPETENCIES & ACTIVITIES
Client Relationship Management
- Serve as the primary point of contact for assigned StaffCo. client accounts, ensuring a deep understanding of their staffing needs and business objectives.
- Build and maintain strong, long-lasting client relationships through regular communication, meetings, and feedback sessions.
- Proactively identify opportunities to enhance client satisfaction and address any issues or concerns promptly.
Account Management
- Manage the entire lifecycle of StaffCo. client accounts, including onboarding, service delivery, and ongoing support.
- Develop and execute account plans to meet or exceed client expectations and achieve business objectives.
- Coordinate with internal teams, including recruitment, HR, and operations, to ensure the timely and successful delivery of staffing solutions.
Service Delivery
- Monitor and report on StaffCo. account performance, including key metrics such as placement success rates, client satisfaction, and service delivery timelines.
- Ensure all contractual obligations and service level agreements (SLAs) are met.
Business Development
- Identify opportunities to expand services within existing accounts, including cross-selling and upselling additional staffing solutions.
- Collaborate with the sales and marketing teams to develop proposals and presentations for potential new business opportunities.
Issue Resolution
- Act as a liaison between clients and internal teams to resolve any issues or challenges that may arise during the service delivery process.
- Escalate issues as necessary to ensure a swift and satisfactory resolution.
Reporting and Documentation
- Maintain accurate and up-to-date records of StaffCo. client interactions, account status, and service delivery metrics.
- Prepare regular reports for clients and internal stakeholders on account performance and service delivery outcomes.
EXPERIENCE & QUALIFICATIONS
Knowledge, Skills, and Experience
- Proven experience in account management, client services, or a related role, preferably in the staffing or recruitment industry.
- Preferably experience in managing large client accounts or working with high-profile clients.
- Strong understanding of staffing and recruitment processes.
- Knowledge of labor laws and regulations related to staffing and recruitment.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to manage multiple client accounts simultaneously while maintaining high levels of customer satisfaction.
- Experience in a fast-paced, dynamic work environment.
- Strong problem-solving skills and the ability to think strategically.
Qualifications
- Bachelor’s degree in Business, Management, Human Resources, or equivalent experience.
COMMUNICATION - MAIN STAKEHOLDERS
Internal Stakeholders
- StaffCo. CEO
- Head of Operations
- Director of Strategy and Commercialization
- NEOM Sectors
External Stakeholders
- New StaffCo. Clients
- Existing StaffCo. Clients
- Government Entities
- Other Potential Counterparts
