Account Manager

Exempt, Grade 14

Sales Incentive Program (SIP) eligible

GENERAL SCOPE

Manages an assigned account, or group of accounts, with the primary responsibility to create value for the assigned customers through the technical service they provide; and identifying new product opportunities and selling to existing customers. A Sales Service Professional’s sole focus is to maintain revenue, price capture and to improve gross profit. A Sales Service Professional may work on attaining new business where appropriate, but that is not their primary assignment or job responsibility.

KNOWLEDGE

Good knowledge of the job.  Substantial acquaintance with and understanding of general aspects of the job with a limited understanding of the technical phases of the job.

JOB COMPLEXITY

Performs a variety of activities which involve standard procedures.  Gathers and manipulates common data, verifies adequacy and appropriateness; develops charts, diagrams, and standard reports.  In technical or production positions, may also set up and operate standard electronic or mechanical equipment used to develop, produce and/or test products or process data.   

IMPACT

Impact to overall activity limited to immediate functional area. Errors could result in rework, and minor schedule impact.

General Purpose

To plan and carry out all sales activities on assigned accounts or activities. Responsible for ensuring customer satisfaction and managing quality of product and service delivery.

Main Job Tasks and Responsibilities

• Make technical sales calls to new and existing clients, Respond to sales inquiries and concerns by phone, electronically or in person
• Schedule sales activity, prepare sales action plans and strategies, Develop technical sales proposals, Prepare and present sales contracts  
• Monitor and report on sales activities and follow up for management
• Maintain sales activity records and prepare sales reports
• Ensure customer service satisfaction and good client relationships follow up on sales activity
• Monitor competitors, market conditions and product development(by analyzing and summarizing competitor information and trends; identifying sales opportunities)
• Updates job knowledge (Technical side + selling skills) by studying new product descriptions and new techniques; participating in educational opportunities.
• Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations.
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Maintains and improves quality results by following standards; recommending improved policies and procedures.
• Customers categories nonalcoholic beverage ,processed food & Dairy