Account Manager

Technical Skills:

• Good understanding of IT infrastructure, cloud solutions, cybersecurity, software systems, and managed services.
• Familiar with common IT frameworks (e.g., ITIL) and compliance standards (e.g., GDPR, HIPAA).
• Proficiency in CRM tools like Salesforce, HubSpot, or Zoho.
• Data analysis skills for interpreting sales trends and client usage metrics.

Sales and Business Acumen:

• Proven ability to manage the full sales cycle, from lead generation to closing deals.
• Strong negotiation skills and the ability to upsell or cross-sell IT solutions effectively.
• Excellent financial acumen for managing budgets, pricing, and ROI calculations.

Interpersonal and Communication Skills:

• Exceptional relationship-building skills with both technical and non-technical stakeholders.
• Strong written and verbal communication skills in English and Arabic, for presenting solutions, creating proposals, and maintaining client documentation.

Problem-Solving and Analytical Thinking:

• Ability to assess clients' Business and IT challenges and recommend solutions that align with their business goals.
• Strategic thinking to identify growth opportunities within accounts.

Project Management:

• Basic knowledge of project management principles is a plus, to ensure solutions are delivered on time and meet client expectations.

Experience

Industry Experience:

• 3-5+ years in sales, business development, or account management role with an IT solutions provider or technology company.
• Experience in managing accounts for mid-sized to enterprise-level clients.
• Track record of meeting or exceeding sales quotas.

Technical Experience:

• Direct experience in selling IT solutions such as Infrastructure, Cybersecurity, cloud computing, managed IT services, network security, and software solutions.
• Familiarity with vendor and partner ecosystems (e.g., Microsoft, AWS, Cisco, Huawei, etc…)

Client Relationship Management:

• Demonstrated ability to manage a portfolio of accounts, with success in client retention and revenue growth.
• Experience in collaborating with internal technical teams to deliver customized IT solutions.

Industry Knowledge:

• Understanding of IT trends, such as digital transformation, hybrid cloud environments, and emerging cybersecurity threats…

Key Attributes for Success

• Client-Centric Approach: The ability to anticipate and address client needs effectively.
• Resilience: Persistence in managing challenging accounts and handling objections.
• Adaptability: Willingness to stay updated on emerging technologies and market changes.
• Team Collaboration: Ability to work seamlessly with technical, marketing, and support teams.