الوصف الوظيفي
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Company Overview:At Genesys, we are revolutionizing customer and employee experiences. We design and deploy solutions that help businesses around the world deliver personalized, empathetic, and seamless interactions across every channel. With cutting-edge cloud technology and industry-leading expertise, we’re committed to enabling brands to connect with their customers meaningfully and drive impactful results.Role Overview:As an Account Executive in the Commercial Sector at Genesys, you will drive new business and manage existing relationships within Saudi Arabia’s commercial sector. This is a client-facing role, requiring strategic vision, solution-focused approach, and a deep understanding of customer needs. You will work collaboratively with cross-functional teams to design solutions that align with the business goals of your clients and maximize the impact of Genesys products.Key Responsibilities:•Business Development: Identify, prospect, and build relationships with potential clients in the commercial sector to create new business opportunities.•Account Management: Maintain and grow existing client relationships by understanding their needs, providing value, and delivering exceptional customer service.•Sales Strategy Execution: Develop and execute strategic account plans aligned with Genesys goals, ensuring revenue growth and retention.•Solution Selling: Understand customer challenges and translate Genesys solutions into measurable business outcomes, demonstrating the value and impact of our technology.•Cross-functional Collaboration: Partner with marketing, technical presales, and post-sales teams to ensure seamless implementation and long-term customer success.•Market Analysis: Stay informed about industry trends, competitor activities, and client needs to position Genesys as a market leader in the Saudi commercial sector.•Customer Advocacy: Act as a trusted advisor, representing the voice of the customer internally and advocating for their success.Qualifications:•Bachelor’s degree in Business, Sales, Marketing, or a related field.•3+ years of experience in sales, account management, or a similar role, preferably in technology or SaaS.•Proven success in meeting and exceeding sales targets within the commercial sector.•Knowledge of customer experience and contact center solutions is a plus.•Strong interpersonal, communication, and negotiation skills.•Ability to manage multiple accounts while paying attention to detail and maintaining client satisfaction.•Fluent in Arabic and English, with a strong understanding of the Saudi Arabian commercial landscape.What We Offer:•Competitive salary and commission structure.•Opportunity to work with a global leader in customer experience technology.•Professional development and growth opportunities.•A collaborative and innovative work culture.Why Genesys?Join a team that’s shaping the future of customer and employee experiences. With us, you’ll make a real difference in the lives of customers and help businesses transform how they interact with their audiences.#LI-MC1If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
